About this policy: This Privacy Policy applies to piso99 ("we", "us", "piso99") and covers all personal data collected through the piso99 website at piso99.best, our mobile platform, and any communications you have with us. By creating a piso99 account or using our platform, you acknowledge that you have read and understood this policy. If you have questions, contact us at support@piso99.best — a real person will respond.
01What Personal Data Piso99 Collects
Piso99 collects only the personal data that is genuinely necessary to operate your account, process transactions, verify your identity, and comply with our legal and regulatory obligations. We don't collect data for the sake of it. Here's a plain breakdown of what we collect and when.
Data you provide directly to Piso99
Data collected automatically when you use Piso99
02How Piso99 Uses Your Personal Data
Piso99 uses your personal data only for the specific purposes listed below. We do not use your data to build advertising profiles, sell to third parties, or for any purpose unconnected to operating your piso99 account and keeping the platform safe and compliant.
Piso99 will never use your data to make automated decisions that have a significant legal or similarly significant effect on you without your prior knowledge and the ability to request human review.
03Legal Basis for Processing Your Data
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), every personal data processing activity must have a lawful basis. Piso99 processes your data under the following legal bases:
- Contract performance: Processing necessary to provide you with the piso99 service — account management, bet settlement, deposit and withdrawal processing — is carried out on the basis that it is necessary to perform our contract with you.
- Legal obligation: Identity verification (KYC), transaction record-keeping, and AML monitoring are carried out because piso99 is required to do so under applicable Philippine gaming and financial regulations.
- Legitimate interests: Fraud detection, platform security monitoring, and internal analytics are carried out on the basis of piso99's legitimate interests in operating a secure and compliant platform, provided those interests are not outweighed by your data privacy rights.
- Consent: Promotional communications and optional analytics cookies are processed only where you have given clear, specific, and informed consent. You can withdraw consent at any time.
If you want to know the specific legal basis for any particular processing activity, contact us at support@piso99.best and we will provide a clear explanation within 5 business days.
04Who Piso99 Shares Your Data With
Piso99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes — full stop. We only share your data with third parties where it is strictly necessary to operate the platform, comply with legal obligations, or protect against fraud. Here is a transparent list of the categories of third parties who may process your data on piso99's behalf:
| Category | Purpose | Data Shared |
|---|---|---|
| Payment processors GCash, Maya, BDO, BPI, etc. |
Processing deposits and withdrawals to/from your payment account | Name, payment account reference, transaction amount |
| KYC / identity verification Third-party verification provider |
Verifying your identity against your submitted government ID | ID images, selfie, name, date of birth |
| Game providers JILI, live casino providers |
Delivering casino game content and maintaining game records | Player ID (anonymised reference), game session data, bet amounts |
| Cloud / hosting providers Infrastructure services |
Securely hosting the piso99 platform and database | All account and transaction data (encrypted at rest) |
| Regulatory authorities Philippine gaming / AML regulators |
Compliance reporting and investigation response | As required by law or regulatory order |
| Fraud prevention services Anti-fraud systems |
Detecting and preventing fraudulent account activity | IP address, device fingerprint, transaction patterns |
All third parties who process data on behalf of piso99 are bound by data processing agreements that require them to handle your data securely, use it only for the specified purpose, and comply with applicable Philippine data privacy law.
No cross-border transfers without safeguards: If any piso99 service provider processes data outside the Philippines, we ensure that appropriate contractual safeguards are in place to provide a level of protection equivalent to that under RA 10173. We will inform you of any such transfers upon request.
05Cookies and Tracking Technologies
Piso99 uses cookies and similar tracking technologies to make the platform work, keep your session secure, and understand how players use the site so we can improve it. Here's a transparent breakdown of the cookie types used on piso99.
You can manage optional cookies through your browser settings or by contacting piso99 support to update your preferences. Disabling optional cookies does not affect your ability to use the core piso99 platform.
06How Piso99 Protects Your Data
Protecting your personal data is something piso99 takes seriously at a technical level, not just a policy level. Here is what we actually do to keep your data safe — in plain terms, not marketing language.
All data transmitted between your device and the piso99 platform is encrypted using TLS 1.3. Your login credentials, payment details, and personal information are never sent over an unencrypted connection.
Sensitive data stored in piso99's databases — including KYC documents and financial details — is encrypted at rest using AES-256. Passwords are stored as salted cryptographic hashes, never in plain text.
Only piso99 staff members with a genuine operational need can access personal data. Access is role-based and logged. All staff with data access undergo data privacy training annually.
Piso99 has a documented incident response plan for data breaches. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within the timeframes required by RA 10173.
While piso99 implements strong technical safeguards, no system is 100% immune to security threats. You can also help protect your own account by using a unique, strong password and not sharing your piso99 login credentials with anyone.
07How Long Piso99 Keeps Your Data
Piso99 retains your personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law. The table below gives a plain summary of our standard retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory and legal compliance |
| KYC documents | Duration of account + 5 years after closure | AML and gaming regulation requirements |
| Transaction records | 5 years from transaction date | Financial regulation and audit requirements |
| Betting / game history | 3 years from date of activity | Dispute resolution and regulatory reporting |
| Support communications | 2 years from last interaction | Service quality and dispute records |
| Analytics data | 24 months (anonymised after 6 months) | Platform improvement; anonymised after short period |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent for regulatory purposes |
When data is no longer required, piso99 securely deletes or anonymises it. Regulatory requirements sometimes mean we must retain certain records longer than we would otherwise choose to.
08Your Data Rights Under Philippine Law
The Data Privacy Act of 2012 (RA 10173) gives you specific rights over your personal data. Piso99 is committed to making it straightforward — not bureaucratic — for you to exercise these rights. Here's what you're entitled to as a piso99 player in the Philippines.
You have the right to request a copy of the personal data piso99 holds about you, along with information on how it is being used.
If any personal data piso99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You can request deletion of your personal data where it is no longer necessary, where you withdraw consent, or where processing is unlawful — subject to our legal retention obligations.
You can object to piso99 processing your data for direct marketing purposes. Once you object to marketing, we will stop immediately and permanently.
You can request your personal data in a structured, machine-readable format to transfer to another service provider where technically feasible.
If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
How to exercise your rights: Email support@piso99.best with the subject line "Data Rights Request" and specify which right you wish to exercise. Include your registered mobile number so we can verify your identity. Piso99 will acknowledge your request within 3 business days and respond in full within 15 business days.
09Children's Privacy
The piso99 platform is strictly for adults aged 18 years and older. Piso99 does not knowingly collect personal data from anyone under 18. Our registration process includes age verification measures, and KYC verification confirms age through government-issued ID before withdrawals are processed.
If you believe a person under 18 has registered an account on piso99, please contact us immediately at support@piso99.best. We will investigate promptly, close the account, and delete any associated data in accordance with applicable law. Piso99 treats underage gambling as a serious harm and acts decisively to prevent it.
Responsible Gaming note: If you are a parent or guardian concerned about a family member's access to gambling platforms, piso99's self-exclusion tools are available to any account holder. Contact our support team 24/7 for immediate account restriction assistance. Visit our Responsible Gaming page for full details.
10Policy Changes and How to Contact Us
Piso99 reviews this Privacy Policy regularly and updates it whenever there are changes to how we process data, changes to applicable law, or improvements to how clearly we explain things. When we make material changes, we will notify you via your registered mobile number or through a notice on the piso99 platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this policy indicates when the current version was published. Previous versions are available on request by emailing support@piso99.best.
Contact Piso99 about your privacy
The quickest way to reach piso99 about any privacy concern is via our 24/7 live chat. Our support team can handle most account-level privacy requests immediately.
For formal data rights requests (access, erasure, portability), email support@piso99.best with subject "Data Rights Request". We acknowledge within 3 business days and respond in full within 15.
If you are not satisfied with piso99's response to a privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Piso99 will cooperate fully with any NPC inquiry.