Piso99 Terms and Conditions – Your Complete Guide to Playing Fairly

01Eligibility and Registration

To register and use the piso99 platform, you must meet all of the following requirements without exception. Piso99 takes eligibility seriously — it protects both our players and the integrity of the platform.

• Age: You must be at least 18 years of age at the time of registration. Piso99 has zero tolerance for underage gambling. If we discover at any point that an account holder is under 18, the account will be immediately closed and any remaining balance will be forfeited in line with applicable regulations.
• Residency: Piso99 is available to residents of the Philippines. It is your responsibility to ensure that accessing piso99 from your location is permitted under the laws applicable to you.
• Legal capacity: You must be legally capable of entering into a binding contract. Persons under a court-ordered guardianship, those declared legally incapacitated, or those whose access to gambling has been restricted by legal order are not permitted to register.
• Not a piso99 employee: Employees, contractors, agents, and immediate family members of piso99 and its affiliated companies are not permitted to hold player accounts or participate in promotions.

During registration at piso99, you are required to provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, and a valid Philippine mobile number for OTP verification. You may not use a false identity, use another person's information, or create an account on behalf of someone else.

Before your first withdrawal, piso99 requires identity verification (KYC — Know Your Customer). You will be asked to submit a government-issued photo ID (UMID, SSS ID, PhilSys National ID, passport, or driver's licence) and a selfie for facial verification. Piso99 processes KYC documents within 24 hours during business days. KYC is a regulatory requirement, not a bureaucratic inconvenience — it protects your account from being accessed by anyone other than you.

02Account Rules and Security

Each person may hold one and only one piso99 account. Creating multiple accounts — whether under the same name, different names, different mobile numbers, or different devices — is strictly prohibited and will result in all associated accounts being closed and any balances voided.

• Account ownership: Your piso99 account is personal to you. You may not transfer, sell, assign, or allow any other person to use your account. Piso99 will not process withdrawal requests to third parties.
• Password security: You are responsible for keeping your piso99 login credentials confidential. Use a strong, unique password and do not share it with anyone. Piso99 will never ask for your password via email, chat, or phone.
• Reporting unauthorised access: If you believe your account has been accessed without your authorisation, contact piso99 support immediately at support@piso99.best. Piso99 cannot be held liable for losses resulting from your failure to protect your login credentials.
• Inactive accounts: Accounts with no login activity for 12 consecutive months may be classified as dormant. Piso99 reserves the right to apply a monthly administrative fee of ₱100 to dormant accounts after prior notification to your registered mobile number. Accounts with zero balance will be closed after a further 6 months of inactivity.

Piso99 reserves the right to suspend or close any account at any time if we have reason to believe the account is being used fraudulently, in violation of these Terms, or in a manner that poses risk to the integrity of the platform or other players.

03Deposits and Withdrawals

Piso99 supports deposits and withdrawals via the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, and UnionBank online banking, InstaPay and PESONet bank transfers, and Visa/Mastercard debit and credit cards. All amounts are denominated in Philippine Peso (₱).

Deposits

• Minimum deposit: ₱100. There is no maximum single deposit limit for most payment methods, though your payment provider may impose their own limits.
• GCash and Maya deposits are credited to your piso99 wallet instantly in most cases. Bank transfer deposits via InstaPay are typically credited within 15 minutes.
• Piso99 does not charge fees on deposits. Third-party payment provider fees, if any, are outside piso99's control.
• Funds deposited into your piso99 account must be your own money, obtained legally. Piso99 reserves the right to request source-of-funds documentation as part of our AML compliance obligations.

Withdrawals

• Minimum withdrawal: ₱200. Maximum single withdrawal: ₱500,000 for standard accounts (higher limits available for verified VIP members).
• Withdrawals are processed to the same payment method used for deposit where possible. Withdrawals to third-party accounts or third-party names are not permitted under any circumstances.
• GCash withdrawals for fully KYC-verified accounts are typically completed within 5 minutes, 24 hours a day, 7 days a week. Bank transfer withdrawals are processed within 1 business day.
• Active bonus amounts (funds subject to uncompleted wagering requirements) are not withdrawable until the applicable wagering requirement is met. Your piso99 wallet clearly separates withdrawable balance from bonus balance.
• Piso99 reserves the right to carry out enhanced verification checks before processing withdrawals above ₱50,000 or where account activity triggers our fraud detection systems. This may extend the processing time by up to 48 hours.

04Bonuses and Promotions

Piso99 runs a range of promotions for new and existing players — welcome bonuses, reload bonuses, free bets, VIP cashback, and seasonal offers. All bonuses are subject to specific terms that apply to each individual promotion in addition to these general Terms.

• Wagering requirements: Most deposit bonuses at piso99 carry a wagering requirement, typically expressed as a multiplier (e.g., 5× means you must wager the bonus amount five times before it becomes withdrawable). The specific requirement for each promotion is stated in that promotion's terms page.
• VIP Cashback: Weekly VIP cashback credited through the piso99 VIP Club programme carries zero wagering requirements. Cashback is credited directly as withdrawable balance every Monday morning.
• Bonus expiry: Bonuses that are not used or whose wagering requirements are not met within the stated validity period will be forfeited automatically. Standard validity is 7 days from credit unless otherwise specified.
• One bonus per player: Unless a promotion explicitly states otherwise, bonuses are limited to one per player, per household, per IP address, and per payment method.
• Game contribution: Not all games contribute equally to wagering requirements. Sports bets typically contribute 100%. Slot games contribute 100% unless specified otherwise. Live casino bets contribute at a reduced rate stated in the specific promotion terms. Color Game contribution rates are stated per promotion.
• Abuse: Piso99 monitors bonus activity for abuse patterns. Players found to be exploiting promotions — through arbitrage betting, coordinated multi-account abuse, or other manipulation — will have bonuses voided and accounts reviewed.

Piso99 reserves the right to modify, cancel, or withdraw any promotion at any time with reasonable notice where possible. Changes will be communicated via the platform or to your registered mobile number.

05Betting and Gaming Rules

All bets and wagers placed on the piso99 platform are subject to the following general rules in addition to any sport-specific or game-specific rules published on the relevant product pages.

• Bet acceptance: Bets are not accepted until you receive a confirmation notification within the piso99 platform. Bets made after an event has started (other than authorised in-play betting markets) are void.
• Minimum and maximum stakes: Minimum single bet is ₱10. Maximum single bet limits vary by sport, market, and account tier. Piso99 reserves the right to limit the maximum stake on any market without notice.
• Odds changes: Piso99 reserves the right to change odds at any time before a bet is accepted. Once a bet is confirmed, the odds at confirmation are binding.
• Obvious errors: Bets placed at odds that are clearly erroneous due to technical error or a human pricing mistake may be voided or settled at the correct odds at piso99's discretion. We will notify affected players in such cases.
• Results: Piso99 uses official competition results as published by the relevant governing body (PBA, FIVB, NBA, etc.) as the definitive result for settling bets. Results displayed on the piso99 platform are for information only.
• Live in-play betting: In-play markets may be suspended at any time. Bets accepted before suspension stand; bets submitted during suspension will not be processed.
• Casino and live casino: Casino games are governed by the rules of the specific game. For live dealer games, the dealer's decision in accordance with the displayed game rules is final. Technical malfunctions that interrupt a live game session are handled in accordance with the relevant game provider's void/restart policy.

06Responsible Gaming

Piso99 is committed to promoting responsible gaming across all products and player segments. We believe gaming should be an enjoyable form of entertainment — not something that causes financial hardship or personal distress.

Every piso99 account includes access to the following responsible gaming tools, available at any time from your account settings:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit into your piso99 account. Limit reductions take effect immediately. Limit increases require a 48-hour cooling-off period.
• Loss limits: Set a maximum net loss amount per day, week, or month. Once reached, further play is paused for the remainder of the limit period.
• Session time reminders: Set a reminder alert after a specified play duration to help you track time spent on the platform.
• Self-exclusion: Temporarily or permanently exclude yourself from the piso99 platform. Short-term exclusions (1 day to 6 months) take effect within 24 hours. Permanent self-exclusion is irreversible and closes your account permanently.
• Reality checks: Enable periodic on-screen notifications showing your session duration and net position for the session.

If gaming has become a concern for you or someone you know, please visit our Responsible Gaming page for information on support organisations available in the Philippines. Piso99 takes problem gambling seriously and our support team is trained to handle sensitive conversations with care and without judgment.

07Prohibited Conduct

The following conduct is strictly prohibited on the piso99 platform. Violation of any of these conditions may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities.

• Registering or using piso99 if you are under 18 years of age.
• Registering multiple accounts, or using another person's account or identity.
• Using piso99 in connection with money laundering, fraud, or any other criminal activity.
• Using automated software, bots, scripts, or any non-human means to interact with the piso99 platform.
• Exploiting software bugs, pricing errors, or technical vulnerabilities to gain an unfair advantage.
• Colluding with other players in casino or live casino games to gain an unfair advantage.
• Reverse engineering, copying, reproducing, or redistributing any part of the piso99 platform.
• Providing false information at registration, during KYC verification, or in any communication with piso99.
• Accessing the piso99 platform from a location where doing so is prohibited by law.
• Depositing funds obtained through illegal means or from payment methods that do not belong to you.

08Privacy and Data Protection

Piso99 collects, processes, and stores your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and our separately published Privacy Policy, which forms part of these Terms by reference.

• Data collected: At registration, piso99 collects your name, mobile number, date of birth, and device/IP information. During KYC, government ID images and facial verification data are collected. Transaction data is stored for regulatory compliance purposes.
• Use of data: Your data is used to operate your account, process transactions, verify your identity, comply with regulatory and AML requirements, and communicate with you about your account and promotions (if opted in).
• Data sharing: Piso99 does not sell your data to third parties. Data may be shared with payment processors (for transaction processing), KYC verification providers, and regulatory authorities when required by law.
• Marketing: Piso99 may send promotional communications to your registered mobile number. You can opt out at any time by contacting support or through your account notification settings.
• Data rights: You have the right to access, correct, and request deletion of your personal data under applicable Philippine law. Contact us at support@piso99.best to exercise these rights.

Full details of how piso99 handles your data are set out in our Privacy Policy.

09Liability and Disputes

Piso99 provides the platform on an "as is" and "as available" basis. While we work to maintain 99.9% uptime, we cannot guarantee that the platform will be uninterrupted, error-free, or free from technical issues at all times.

• Service interruptions: Piso99 is not liable for losses resulting from platform downtime, connection failures on your end, or circumstances beyond our reasonable control (including but not limited to acts of God, network outages, or regulatory interventions).
• Maximum liability: To the fullest extent permitted by Philippine law, piso99's total liability to you for any single event or series of related events will not exceed the balance held in your piso99 account at the time the claim arises.
• Gambling losses: Piso99 is not liable for gambling losses. All bets are placed at your own risk and you accept full responsibility for your wagering decisions.

Dispute Resolution

If you have a complaint or dispute regarding your piso99 account, transactions, or bet settlement, follow this process:

1. Step 1 – Contact Support: Raise your concern with the piso99 support team via live chat or by emailing support@piso99.best. Include your account details and a clear description of the issue. Most disputes are resolved within 24 hours.
2. Step 2 – Formal Complaint: If the support response does not resolve your concern, submit a formal written complaint to support@piso99.best with "Formal Complaint" in the subject line. Piso99 will acknowledge formal complaints within 48 hours and provide a full response within 10 business days.
3. Step 3 – Regulatory Escalation: If a formal complaint remains unresolved, you may escalate to the relevant Philippine gaming regulatory authority. Piso99 will cooperate fully with any regulatory investigation.

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes that cannot be resolved through the above process are subject to the exclusive jurisdiction of the appropriate Philippine courts.

10Amendments and Contact

Piso99 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, we will notify registered players via their registered mobile number or through a notice on the piso99 platform at least 7 days before the changes take effect, except where changes are required immediately by applicable law or regulation.

Your continued use of the piso99 platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using piso99 and may request account closure by contacting our support team.

Contact Piso99

For any questions about these Terms, or to exercise any rights available to you under these Terms or Philippine law, contact piso99 via:

• Live chat: Available 24/7 on the piso99 platform
• Email: support@piso99.best
• Response time: Within 2 minutes via live chat; within 24 hours via email